Cancellations & Appointment Waitlist

In the event that you are unable to attend your appointment, please allow a minimum of 24hrs notice so we may fill the previously booked spot with someone from our waitlist.

We understand that COVID19 or other circumstances may impact your ability to provide this amount of notice, so we do not currently charge a late cancellation fee. However clients who have not given sufficient notice for cancellations on more than one occasion may be asked to pay a cancellation fee prior to booking any new appointments.

In the event that we cannot find a time for a booking with your preferred practitioner at a time that suits your schedule, we will add you to our appointment waitlist and will notify you as soon as possible, should any suitable appointment times become available.

Supplement Orders

We do our best to ensure we are always stocked up on our client’s regular product purchases. In the event that we do not have a product ready in clinic for you, we may be able to order the product in for you and notify you when it is ready to collect, or arrange postage to you at a small additional cost. We are also able to arrange your supplements to be sent to you on a recurring basis if needed!

To place an order for a supplement, please fill out the enquiry form on our NEW Online Order page. Any questions, please call us on (08) 9592 7360 or email us at info@bayshorenaturopathic.com.au

Please note that we cannot supply supplements to walk-ins who have not seen a practitioner at our clinic, unless a supplement schedule or script is able to be supplied.

If you would like to order a product in the clinic and are not a regular client of ours, we may also require pre-payment to place the order for the product on your behalf.

Please note that supplements ordered into the clinic can only be held for up to 4 weeks maximum. If you are not able to collect your supplements from the clinic within that timeframe, we recommend opting for a postage option.

Due to supplement expiry and quality control issues, Bayshore NC reserves the right to return your supplements to the shelf for resale and you will not be eligible for a refund if you have not collected within the designated period. Orders placed for supplements online are subject to these terms and conditions.

Refunds & Returns

Please read the following policy before contacting Bayshore Naturopathic Clinic RE: Returns/refunds, as your questions may be answered here.

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods cannot be returned/refunded. Perishable goods such as fridge items (probiotics) food or drinks cannot be returned and are strictly non-refundable. We also do not accept returns on any products which have been opened, used or damaged.

Any item which was discounted at time of sale, due to short expiry date or damage to packaging cannot be refunding or returned. Any items sold in a discounted or sales event cannot be returned or exchanged.

Items cannot be returned which have been prescribed during a consultation. Any products sold following a consultation are considered integral to the ongoing support of your health, in accordance with your intent to seek health support from the clinic.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, at the discretion of the Clinic:

Products with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery where extenuating circumstances may prevent the need or use for the product/service*

*Where a product or service is no longer needed/of use due to personal/extenuating circumstances we will assess the eligibility for a partial or full refund on a case by case basis. We may require additional information to process a refund in these instances, such as medical notes, etc.

Bayshore Naturopathic Clinic reserves the right to decline a request for return or refund based solely on a change of mind.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or we will call you to arrange a refund to your credit card or original method of payment, within a certain amount of days. Please note that for security purposes, we do not keep your previous payment information on file, so we will need to process the refund manually over the phone or in person in our Rockingham clinic.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bayshorenaturopathic.com.au

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bayshorenaturopathic.com.au, and we will instruct you the best method to go ahead with an exchange.

SHIPPING RETURNS

You are solely responsible for the shipping costs to return the item to the clinic, if this is the only way to make return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help? Contact us at Info@Bayshorenaturopathic.com.au